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	<title>Brent's Blog</title>
	<link>http://saltwaterit.dyndns.org</link>
	<description>Not sure why we're here, we'll figure it out later.....</description>
	<lastBuildDate>Thu, 27 Aug 2009 01:04:27 +0000</lastBuildDate>
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		<title>How *NOT* To Comment in Help Desk Systems</title>
		<description>Hi All,
I just came across a call in one of our Client’s systems where Help Desk Staff are openly bitching at each other in the call.
Their call logging system is completely VISIBLE to the end user – so if the user was to check, they would see all the conversation.
Just ...</description>
		<link>http://saltwaterit.dyndns.org/?p=102</link>
			</item>
	<item>
		<title>New Comment System &#8211; Disqus</title>
		<description>Hi all!

Just a really quick post here - After seeing a tweet from Jason Cartwright of TechAU fame, I had a squizz at a new commenting system for my blog called Disqus (Pronounced Discuss)

This now enables people to leave comments on my website without having to actually sign up.  I ...</description>
		<link>http://saltwaterit.dyndns.org/?p=99</link>
			</item>
	<item>
		<title>We&#8217;re Baaaaaaack!</title>
		<description>Late last night, there was a rare alignment of the planets and stars....and to a greater extent, the alignment of Ben Grubb and myself in the same room.

During this (before now) rare cosmic event, a new  Tech Wired Australia podcast was recorded.

There was much rejoicing and dancing in the streets ...</description>
		<link>http://saltwaterit.dyndns.org/?p=94</link>
			</item>
	<item>
		<title>WHOOPS!</title>
		<description>Ok - My apologies!

During a recent hardware upgrade in my server rack, the network cable fell out of the machine hosting the website.

Everything is back up and running now though.

Also - to those people trying to SPAM my website by creating user accounts left-right-and-centre, I have to manually activate your ...</description>
		<link>http://saltwaterit.dyndns.org/?p=92</link>
			</item>
	<item>
		<title>Twitter is *NOT* a Competition!!!!</title>
		<description>OK - As always, my apologies for not updating this blog more regularly.  Work has been INSANELY busy of late, and I have hardly had time to scratch myself, let alone write anything on the 'ol blog here.

Anyways - Down to business.....

Those of you who are on Twitter (and ...</description>
		<link>http://saltwaterit.dyndns.org/?p=90</link>
			</item>
	<item>
		<title>Weekend Full of WIN!</title>
		<description>Hi everyone - I know its been AAAAAGES since my last post - and for that I do humbly apologise.

This past weekend has been a weekend full of a great deal of WIN! for me.  I managed to tick a lot off things off of my to-do list that ...</description>
		<link>http://saltwaterit.dyndns.org/?p=88</link>
			</item>
	<item>
		<title>I Have Crossed Over To The Dark Side</title>
		<description>This post is the first from my new iProduct ;) </description>
		<link>http://saltwaterit.dyndns.org/?p=87</link>
			</item>
	<item>
		<title>A Day Of Milestones</title>
		<description>

Today marked two Twitter Milestones for me!

100 Followers - at last I have broken into the three-digit mark!

1200 Updates - I missed by 1000th, but 1200 seems as good as any.  I want to figure out how many posts per day that works out to since I joined Twitter...Some research ...</description>
		<link>http://saltwaterit.dyndns.org/?p=84</link>
			</item>
	<item>
		<title>Customer Experience = Epic FAIL!!!</title>
		<description>OK - I realise that my posts lately have seemed rather negative and angry - but come on people - lets bang the rocks together and get with the program here! Or indeed perhaps is is the required Darwinian removal of Homosapiens ("Saps") in progress as per my previous post...?

The ...</description>
		<link>http://saltwaterit.dyndns.org/?p=82</link>
			</item>
	<item>
		<title>Homosapiens: Scum Of The Earth</title>
		<description>Ok - firstly a little housekeeping - Yes I know its been over a month since my last post, but I have been rather busy with work, podcasts and something resembling a social life.  I will attempt to make a few more regular updates, even if it is just to ...</description>
		<link>http://saltwaterit.dyndns.org/?p=80</link>
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